1. 14-Day Money-Back Guarantee
New paid accounts get a full refund within 14 days of their first payment, no questions asked. This applies to your first paid invoice only.
2. Monthly Plans After 14 Days
After the 14-day window, monthly subscriptions are non-refundable. You can cancel at any time; service continues until the end of the current billing period and renewal stops.
3. Annual Plans
Annual plans have a 30-day full refund window from the date of the first annual payment. After 30 days, we issue a prorated refund of the unused months on cancellation.
4. Usage Overages
Already-consumed metered usage (build minutes, bandwidth, storage overage) is non-refundable. Overage charges are billed for resources the platform has already provided.
5. How to Request a Refund
Email [email protected] with:
- Your account email
- Reason for the refund
- Last invoice ID (optional, helps us find the charge faster)
We process eligible refunds within 5 business days, returned to the original payment method via Stripe.