1. Coverage
This Service Level Agreement ("SLA") applies to paid plans only. The Free plan is provided on a best-effort basis with no SLA commitment.
Uptime is measured at the platform level (api.deploysapp.com, dashboard.deploysapp.com, and the Traefik ingress). Per-tenant service availability is the customer's responsibility (we provide tooling — see the per-service Uptime tab).
2. Uptime Commitment
We commit to 99.9% monthly uptime for paid plans. Uptime is calculated per calendar month as: (total_minutes - downtime_minutes) / total_minutes.
3. Service Credits
For each 0.1% of monthly uptime below 99.9%, we issue a service credit equal to 10% of that month's subscription fee, capped at 100% of the monthly fee.
| Monthly uptime | Credit |
|---|---|
| 99.9%+ | No credit |
| 99.8% – 99.89% | 10% |
| 99.7% – 99.79% | 20% |
| below 99.0% | 100% |
Credits are applied to your next invoice. We do not issue cash refunds for SLA breaches.
4. Exclusions
The following do not count toward downtime:
- Scheduled maintenance announced at least 48 hours in advance
- Force majeure (natural disasters, war, government action)
- Customer-caused incidents (broken application code, exhausted plan limits, misconfiguration)
- Outages in third-party services we depend on (Cloudflare DNS, Stripe, GitHub)
- Distributed denial-of-service (DDoS) attacks targeting customer services
5. How to Claim a Credit
Email [email protected] within 30 days of the incident with:
- Affected timeframe (start and end times in UTC)
- Affected service or component
- Account email
We review each claim and issue credits within 10 business days.